All items will be posted within 3 business days. Custom orders will take approximately 7-14 days to be made, any concerns or questions regarding custom orders please contact email@example.com
All items are sent via Express Post with Tracking - this is a $10 flat rate.
Once an item has been posted we cannot be responsible for any damage or loss of goods.
If you would prefer to pick up your item from my studio, please contact me via email in advance.
Returns & Exchanges
Please contact firstname.lastname@example.org prior to returning an item for an exchange or refund. The item must be returned within 14 days of the purchase date, otherwise we cannot offer an exchange or refund. The item must be in its original condition, if the item has been worn it cannot be returned. An item cannot be refunded for change of mind. Refunds will only be made in a case where the item is faulty. An item can be fixed at a cost if it has been damaged due to wear. If an item is faulty it will be fixed free of charge.
Chloe Sophia Jewellery will not cover the cost of postage for change of mind. Postage will only be covered if the item is faulty. We cannot be responsible for any item damaged or lost in return shipment. Therefore it is recommended that you use tracked shipping.